48h and before: Free Cancellation, Free Rescheduling, done by Self Serve or by contacting us.
24 to 48h before event cancelation Not Possible without Peek Protect. Peek Protect only available for online bookings by the client; not via phone or email bookings.
Within 24h Cancellation Not Possible.
Purchasing Peek Protect
When making a booking online, you have the option to choose to protect your booking for last min cancellations up to 24h before hand. If you pay for Peek Protect & wish to cancel you MUST goto SPOT to request your cancellation at https://myaccount.getspot.com/login
Prior to 48h before your rental
For immediate service, visit your online booking page, sent to your booking email, and request cancellation there.
The system initiates the refund immediately; BUT the bank system is slower and funds may still take up to 7 business days to appear in back your account. Rest assured they are on their way.
NO REFUNDS IN THESE CASES
Within 48h-24h of your reservation: If you have purchased Peek Protect through SPOT visit: https://myaccount.getspot.com/login. Bowen eBikes does not offer refunds within 48h of your reservation. This is a 3rd party service provided by SPOT when making your initial booking.
Within 24h of your reservation: Refunds are not issued within 24h of your booking.
Inability to ride the bikes: If you can not ride our bikes due to height or skill, please do not book, or choose the LSV (Golf Cart) instead. Minimum height we recommend is 5′ for our smallest eBike. Standard day of cancellation policy applies.
Heavy Riders: Our maximum weight limit is 297 lbs. Our wheels will break & motors can not handle the increased load. Please cancel or book the LSV (Golf cart) instead. Standard day of cancellation policy applies.
Overbooked Time: We do not refund for time that you booked, but did not use. Example: If you booked 8hours, but show up, only for 5 hours, we do not refund you 3 hours. Instead, please book for 2-4 hours, and remain out as long as you like. We will charge you the difference when you return.
Returning Early: Please book for the shortest possible time you think you will use the eBikes (2-3 hours), and we will charge the difference when you return.
Intoxicated Riders: Do not show up after having had one or more alcoholic beverages. You will be turned away if you smell of booze or make jokes about drinking; then saying you were just kidding. We can not process refunds for riders showing up under the influence. Standard day of cancellation policy applies.
Underage Riders: Please do not make bookings for eBikes for those under 16. We can not legally rent to these people in British Columbia. If you have made a booking and show up with a rider appearing under 20, we will ask for proof of age & deny service to those under 16. Standard day of cancellation policy applies.
Jokes about lawsuits: Please do not joke about suing the company while signing your waiver. You will be turned away. This has happened. Standard day of cancellation policy applies.
Not calling or refusing assistance: Should the eBikes fail you, we need you to call us to get started on swapping out the eBikes or picking you up. Refusing or not telling us, prevents us from refunding you for the portion we did not know about the issues.
REFUNDS ALLOWED
Snow, Smoke, Heavy Rain: We do not rent in snowy or icy conditions. We do not advise renting in terrible air quality conditions. You will not need to worry about our 48h cancellation policy should there be Snow, Ice or Terrible Air Quality. We do not cancel for mist. We will cancel the eBikes in heavy rain automatically. Not you, or the bikes, enjoy being soaked.
GENERAL CONDITIONS
Showing up late: We can accommodate up to a 2 hour delay in your arrival time. Once paid for these are your eBikes, and we will happily hold onto them until you show up. Your time starts from the earlier of 2h after your initial booking or from when you take the eBikes off the property.
Issues on the Road
Should you have any issues with the operation of your eBike, please call us immediately. We will drive out to meet you on the island with a new eBike, if one is available. If we cannot get your eBike working, or get you a replacement, we will happily provide a refund for your remaining rental time. If the bike has been damaged due to user error, we can not process refunds & a minimum damage charge applies. We can not process refunds if you do not call us asking for assistance. We can not process refunds if you deny assistance.
Wait times for bikes to be delivered remotely across Bowen Island are normal & can take up to an hour depending on the availability of our drivers. We do not charge for this wait time, and add on equivalent time to your rental to make up for this. If you just want a pickup after a bike broke down, we do not charge for these & can take up to 5 people & ebikes at one time.
Running out of power
If we forgot to give you chargers we will either deliver new batteries or chargers or pick you up for free. If you opted out of taking chargers, and ran out of battery power, we can deliver new batteries or chargers for a fee. Chargers are not given out for 2 hour rentals, unless asked for specifically. Batteries should last 2.5-3.5 hours of ride time & take up to 3 hours to fully charge.