Damages
Damage To Parts: Prior to checking out, we place a hold on your credit card as a damage deposit to cover minor to major repairs. Any damaged or lost gear will be charged to the renter at the full, retail price.
Crashes: Crashes happen; and our mechanic needs to evaluate all bikes and batteries after a crash. A charge is levied for each bike crashed regardless of what happened. See Pricing for charges & Maintenance for labor rates.
eBike Damage Wavier
At the time of booking, choose or not to purchase an Bike Damage Waiver. This will limit your liability in the event of a crash.
| eBike Waiver Purchased | No Waiver Purchased | |
| Pay Before Rental | $12/bike/day & $90CC hold | $350CC Hold |
| Event of Damage | limited to $90 Deductible | Full Price of Parts and Labor |
- For labor estimates see our maintenance page.
Discounts
We only accept codes provided by guests. We can not lookup codes for you. Please ask your AirBNB or partner location for their code prior to arrival.
What’s included
- eBike
- eBike Lock
- Fully charged battery
- Charging cable
What if there is a problem with the eBike on the road?
Depending on the situation, we will either provide you with a swapped eBike, repair the eBike on the road, or provide you with transportation to where you need to go on island without charge.
All bikes are rented with a fully charged battery and an optional charging cable if you like. If you run out of battery power, we have a fee for driving out and swapping the battery, subject to availability, or you must find a place to charge your eBike. If you wish to switch out your battery mid ride, you must come to our offices to collect it. Please call ahead, 778-956-7946, to see if we have a charged battery available to swap.
What results in eBike damage deposits being claimed?
- Crashes. Parts are replaced at full replacement value at renters expense + safety check fee. Unless Crash Damage Waiver paid at time of booking.
- Getting on the ferry. Our business is based on Bowen Island and we’d like to keep all of our eBikes on island.
- Doing tricks, going to the pump track, jumps.
- Skidding & Locking up the rear wheel. You’re wearing down the tires for the next person!
- Attempting maintenance. We have hydraulic brakes on most of our eBikes. Do not attempt to remove the hoses for these hydraulic brakes.
- Riding on a flat tire. Call us and we will get you a new bike or pick up the broken one, or change the tire for you.
- Picking at the batteries or labels on the bikes.